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Last updated: September 17, 2026
This Policy applies to B2B product orders made through this website. Read it with the official quotation, proforma invoice, order confirmation, contract, and quality agreement. If they conflict, the express written terms for that transaction control.
Products may already be procured, scheduled, customised, inspected, packed, or shipped for an order, so cancellation is not automatic. Submit a written request promptly through the order or after-sales channel, stating the order number, reason, and requested resolution. We assess whether cancellation is possible and any amount based on order status and incurred non-recoverable costs.
Raise a quality claim within a reasonable time after discovery, with the order or batch number, affected quantity, photos, video, installation or inspection information, and other supporting material. Do not return goods without our written approval. We may need further inspection, samples, third-party testing, or joint confirmation.
A confirmed remedy may include replacement, repair, technical support, price reduction, order credit, or refund, depending on the transaction documents, cause of the issue, and incurred costs. Any refund is made using the amount, route, and beneficiary account confirmed by both parties. We will never change a refund or beneficiary account solely through email or instant message. Independently verify any account change through the contact details published on this website.
Use the after-sales entry in your order, or send the order number and supporting material to sales@hanchen.com. Submitting a remittance proof does not confirm receipt of funds; any refund, credit, or replacement requires manual verification and confirmation.