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Wenzhou Hanchen Automotive Electronics Co., Ltd.
Online · Always at your service
刚刚
Last updated: September 23, 2026
The Chinese and English versions of these Terms prevail; other language versions are for reference only. Contact sales@hanchen.com with any questions.
These Terms apply to B2B browsing, inquiries, quotations, ordering, and after-sales services through autohch.com. Unless agreed otherwise in writing, using the website or submitting an order means you accept these Terms. If these Terms conflict with a signed contract, official quotation, proforma invoice (PI), order confirmation, or quality agreement, the express written terms for that transaction control. Product specifications, quantities, prices, currency, payment milestones, lead time, trade terms, and shipping location are governed by those documents. Multilingual pages are provided for convenience only: in case of any difference, ambiguity, or inconsistency between language versions, the Chinese and English versions prevail, and other translations are for reference only and do not alter the allocation of risk and liability under these Terms.
This website is for business customers and is not directed at individual consumers. You represent and warrant that (a) you are acting for a duly established business entity and have full authority to register, accept quotations, place orders, confirm payment details, and handle after-sales matters on its behalf; and (b) the company information, registration details, and contact data you provide are true, accurate, complete, and kept current. We may, at our discretion, decline, verify, restrict, or terminate any registration or transaction request, including where we identify information discrepancies or credit, compliance, or fraud risk. Safeguard your credentials. Contact sales@hanchen.com immediately if you discover unauthorised access, credential compromise, or anomalous information. You bear the consequences of failing to safeguard credentials or to notify us promptly.
Website images, models, technical materials, compatibility statements, and stock or lead-time information are commercial reference information. Unless expressly included in an official quotation or order confirmation, they are not a warranty for a particular vehicle, use, or regulatory compliance; due to photography, display, and batch factors, images may differ from delivered goods in colour, appearance, or markings. A quotation is valid for its stated period and may be adjusted for changes in raw materials, exchange rates, freight, taxes, or market conditions; after expiry we reserve the right to re-quote. An inquiry, cart, or order request is not a commitment by us to supply until we confirm it in writing. Before confirmation, we may verify price, quantity, technical requirements, credit, export restrictions, and availability.
Payment amount, currency, milestones, bank charges, and due dates are governed by the official quotation, PI, or order confirmation. Beneficiary details are shown only in authorised payment instructions for the relevant order. We will never ask you to change bank details solely by email, WhatsApp, WeChat, or another instant message. If any account detail differs from official documents or the order page, stop payment and independently verify it using the phone number published on this website or sales@hanchen.com. A remittance proof is only your statement that funds were sent; it is not confirmation that funds were received. Order status, production, or release depends on manual finance reconciliation. The buyer bears charges imposed by its own bank; we must receive the full agreed amount, and the buyer must pay any shortfall caused by deducted fees before shipment.
Lead time is as stated in the order confirmation and can depend on materials, production scheduling, technical confirmation, payment, buyer information, and logistics conditions. Unless the transaction documents say otherwise, the buyer must timely provide shipping instructions and consignee details and is responsible for import permits, customs clearance, duties, taxes, insurance, destination compliance, and freight-forwarder arrangements. Trade terms are interpreted under Incoterms® 2020 of the International Chamber of Commerce unless the transaction documents state another version. Where FOB is agreed, it is for sea or inland-waterway transport only; risk, costs, and obligations are governed by the agreed Incoterms® version and named place. Containerised or multimodal transport is governed by the appropriate term agreed in the contract or quotation, such as FCA. Storage, demurrage, detention, return, or other costs caused by the buyer’s failure to provide timely shipping instructions or documents are borne by the buyer.
Because products may be procured, scheduled, customised, packed, or shipped for an order, cancellation, return, or refund is not automatic. For cancellation requests made after order confirmation, we may charge for material, production, inspection, packaging, logistics, banking, and other non-recoverable costs already incurred. Submit a written request promptly through the order or after-sales channel with the order number, reason, and supporting materials; we assess a remedy based on those facts together with applicable law and the transaction documents. Quality claims must be raised in writing within 15 days of receipt (or another period agreed in writing), with batch or order details, quantities, photos, video, or inspection materials; goods not disputed in writing within that period are deemed accepted as conforming. Do not return goods without our written approval; unauthorised returns are at your risk and cost, and we may refuse them.
Samples, sample coupons, discount coupons, rebates, or promotional arrangements (if any) are governed by the specific rules we publish or confirm in writing and do not constitute a standing commitment or an expectable right. We may adjust, suspend, or terminate such arrangements at our discretion while limiting the impact on completed transactions to a reasonable extent. Unless required by law or separately agreed by us in writing, rights accrued under the then-current rules may not be exchanged for cash, transferred, or combined with other offers. Rebates, account balances, or coupons apply and are redeemed only where the relevant order has been fully settled without cancellation, return, chargeback, fraud, or breach; in such events we may reverse or cancel the related benefit accordingly.
If a website or account price, payment status, exchange rate, rebate, or wallet balance is wrong because of data entry, calculation, synchronisation, or a system failure, that display does not by itself amend a quotation, proforma invoice (PI), order, or amount actually received and confirmed in writing. We will review the transaction documents, payment records, and ledger, retain the original record, make a traceable reversal or adjustment, and explain the reason and result to affected customers. We may pause an unconfirmed transaction and re-quote; for a confirmed transaction, we will not unilaterally rewrite the agreed price or payments solely because of a website display error. Rebates overcredited because of cancellation, refund, or calculation error may be reversed under section 7 and the applicable transaction documents. If the rebate has already been used, the wallet may show a negative adjustment entry; this is not a bank-account debit. We will verify and discuss any shortfall with the customer and will not unilaterally deduct it from payments for other orders. Customers may dispute a correction at sales@hanchen.com with the order and payment evidence; the parties will first review and discuss it, and unresolved disputes follow the dispute-resolution clause of these Terms. Mandatory law and separately signed transaction documents prevail.
We perform according to product specifications, inspection standards, and warranty conditions agreed in the official transaction documents. Unless expressly agreed in writing, website materials are not an additional warranty of merchantability, fitness for a particular purpose, installation result, vehicle-system compatibility, or destination regulatory compliance. The buyer must complete its own fitment, compliance, and safety validation before installation or resale and is responsible for the final application. Warranty does not cover failures caused by improper storage, installation, modification, out-of-scope use, failure to follow specified maintenance, or the use of third-party components. To the maximum extent permitted by applicable law: (a) we are not liable for indirect, incidental, special, punitive, loss-of-profit, downtime, goodwill, or third-party losses; (b) our total aggregate liability for any single order is limited to the amount we have actually received for that order; and (c) these limitations and exclusions are a fundamental basis of the bargain and apply even if any limited remedy fails of its essential purpose.
The website and its content, including trademarks, images, catalogues, technical material, code, and databases, are legally protected. Except as needed to evaluate or perform a transaction with us, you may not copy, scrape, reverse engineer, bulk-download, resell, or use them for a competitive purpose without written permission, nor remove or alter trademarks, markings, batch numbers, or country-of-origin information on products, packaging, or materials. Each party must use reasonable care to protect non-public commercial, technical, pricing, and customer information learned through the relationship, except where disclosure is legally required or the information is lawfully public. Confidentiality obligations survive termination of these Terms. You are responsible for ensuring that drawings, trademarks, packaging requirements, or other materials you provide do not infringe third-party rights.
You represent and warrant that (a) neither you, your affiliates, nor the end user or end use of the transaction are listed under or restricted by any applicable economic sanctions, trade-control, or export-control list (including lists maintained by the United Nations, the People’s Republic of China, the United States, the European Union, and the authorities of your jurisdiction); (b) you will not use our products, technical materials, or spare parts, directly or indirectly, for weapons, military, nuclear, chemical or biological, missile, or other restricted end uses, and will not supply them to sanctioned countries or regions, entities, or persons; and (c) you will obtain and maintain all licences, certifications, and compliance documents required to import, use, re-export, or resell the products, and will comply with origin, re-export, and destination laws. We may suspend or terminate an order and its delivery where we reasonably consider the transaction may breach the foregoing, without liability to you. You will fully indemnify us against any claim, penalty, investigation, or loss arising from your breach of this clause.
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless us and our affiliates, directors, employees, and agents from and against any third-party claim, action, investigation, penalty, loss, cost, or expense (including reasonable legal and defence fees) arising from (a) your breach of these Terms or the transaction documents; (b) your installation, modification, re-labelling, use, resale, or disposal of the products; (c) infringement of third-party rights by drawings, trademarks, packaging requirements, or other materials you supply; or (d) import, certification, tax, product-access, or other compliance requirements in your jurisdiction. We will promptly notify you of the relevant claim and reasonably cooperate in the defence. We may participate in the defence at our own cost and determine settlement, provided that no settlement will impose non-monetary obligations on you without your consent.
The website may offer AI customer service, automated Q&A, translation, recommendation, or other automated tools. Their output is based on limited information and automated processing and is provided for general assistance only. It does not constitute a technical specification, quotation, lead time, quality, compliance, tax, or legal opinion, nor any commitment or warranty by us. Matters concerning product specification, compatibility, price, lead time, payment, or quality are governed exclusively by the official quotation, order confirmation, and product documents. When using these tools, do not submit sensitive personal information unrelated to the business, payment credentials, or confidential materials that do not belong to you. We are not liable for decisions made in reliance on tool output. We may log and analyse relevant interactions to improve the service and maintain security.
We may update the website, product materials, services, or these Terms where reasonably necessary. We may also suspend, restrict, or terminate all or part of the service for security, maintenance, upgrades, legal risk, payment irregularity, suspected fraud, or material breach. Neither party is liable for delay or failure caused by events beyond reasonable control, such as natural disasters, war, sanctions, government action, epidemic, labour disputes, supply-chain interruption, energy or network failure, or carrier delay, after reasonable notice and mitigation. On a force majeure event, we may adjust the lead time to a reasonable extent, or terminate the affected part of the transaction and refund amounts received for that part.
Each party will comply with applicable anti-corruption, anti-bribery, and anti-money-laundering laws and will not, directly or indirectly, offer, promise, or solicit improper benefits to or from the other party’s employees, agents, or related persons in any form. You must not offer any personal benefit to our employees in connection with any transaction under these Terms. We may suspend or terminate a transaction for your breach of this clause and reserve our rights to pursue liability and damages.
(a) Notices: notices we send to the contact details registered in your business account (including email) are deemed validly delivered. You must keep your contact details current, and you bear the consequences of non-delivery caused by outdated contact details. (b) Electronic records and communications: the parties agree to enter into and confirm transactions electronically, including through website actions, email, order confirmations, and online messages, and such electronic records may serve as evidence. (c) Severability: if any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the affected provision will be narrowed or replaced to the minimum extent necessary to reflect its commercial purpose. (d) No waiver: our failure or delay in exercising any right is not a waiver of that right. (e) Entire agreement: for general use of this website, these Terms together with the Privacy Policy constitute the entire agreement between the parties; for a specific transaction, the transaction documents control. (f) Assignment: you may not assign your rights or obligations under these Terms without our written consent; we may assign these Terms in a merger, reorganisation, or transfer of assets.
To the extent not inconsistent with mandatory applicable law, these Terms are governed by the laws of the People’s Republic of China (excluding conflict-of-law rules). The parties should first seek to resolve disputes through good-faith negotiation. If unresolved, the dispute shall be submitted to a competent People’s Court in Wenzhou, unless the parties agree in writing in the transaction documents on another dispute-resolution method (for example, arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its rules then in effect, seated in Hong Kong, in English or Chinese, with the award final and binding on the parties). To the extent permitted by applicable law, the parties agree not to bring class or representative actions in relation to disputes under these Terms. For questions about these Terms, an order, or payment security, contact sales@hanchen.com.